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Frequently Asked Questions

Answers to common questions

  • Who can use the framework agreements?

    Pagabo Frameworks can be used by the vast majority of public sector organisations across the UK. Visit our sectors page for further information and a full list. 

  • Are the framework agreements EU compliant?

    Yes, all Pagabo framework agreements are fully UK and EU compliant – in line with the latest Public Contracts Regulations (2015) / Public Contracts Regulations (2006).

  • How can the frameworks be accessed?

    Accessing our frameworks is quick and easy. First, you’ll need to complete a Client Access Agreement (CAA). The Contracting Authority that hosts the framework agreement will then sign the CAA. Once this is complete, you can access to the framework. A CAA can be completed directly from each framework page.

  • What’s the cost to use the framework agreement?

    There is no upfront cost to access our framework agreements. We charge a percentage that’s built into the price you pay to the appointed supplier. It is paid in agreed stages throughout the project. This percentage fee varies, depending on the nature of the framework – but it will be set out clearly before you appoint a supplier.

  • What is the financial ceiling to the frameworks?

    All Pagabo frameworks come with a genuine range of pre-estimated values. These vary between frameworks and are based on the likely level of expenditure that will go through each framework over its term. At all times, our team carefully monitors expenditure going through the framework agreements to ensure they are not exceeded. The upper limits of each framework can be found in the framework user guides.  

  • How do I appoint a supplier through the framework agreement?

    Using a Pagabo framework agreement is simple. First, access the agreement (see FAQ question 3). You can then engage with suppliers on the frameworks and appoint them in a number of ways (depending on the framework agreement):

    1. Further competition – where a template is provided for you to follow
    2. Direct award to a contractor on the framework (only applies to single supplier frameworks)
    3. Direct award to a service provider/contractor following an internal business case

    Further details on the options available to each framework can be found in the User Guides. Alternatively, please contact our team for additional information or support.

  • How are the frameworks compliant to UK and Scottish law?

    Pagabo sought expert independent legal advice from specialist solicitors at Gordons LLP (UK) and Anderson Strathern (Scotland) to ensure that all our frameworks comply with the relevant procurement laws. They confirmed that the structure and relationship between Contracting Authorities, Client Organisations and our Service Providers/Contractors is legally sound and fully compliant.

    Additional information about our legal partners can be found at and

  • How many frameworks are on offer?

    Currently, we offer 12 national frameworks and a DPS for small works - each one has been carefully put together with the shared needs of the public sector in mind. We are constantly developing new frameworks and will continue to develop compliant routes to market for suppliers and the public sector.

    Browse through our frameworks.

  • Which suppliers are on the frameworks?

    In total, we work with more than 130 suppliers, including large organisations and SMEs from a range of industry sectors. All the suppliers have met the rigorous demands of our own evaluation process – and have been chosen in compliance with the latest EU Procurement Directives.

    Further information on the suppliers can be found on the frameworks page, our suppliers page, and in the relevant user guides.

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For additional information, or to discuss your requirements with an expert member of our team, call 01482 975883 today, or email your enquiry to

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